Shipping policy

Shipping Policy

Thank you for shopping with us!

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Orders are processed and shipped from Turkey.

Estimated delivery times:
- United States: 12-18 business days
- Canada: 12-18 business days
- European Union: 10-15 business days
- United Kingdom & Rest of Europe: 10-15 business days
- Gulf Countries: 7-12 business days
- Australia: 14-21 business days

All orders include free shipping worldwide.

Please note that delivery times may vary due to customs 
processing in the destination country.

International Shipping

We ship worldwide 🌍

Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped, along with your tracking number.

Customs, Duties and Taxes

We are not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed or after shipping are the responsibility of the customer.

Delay, Lost or Stolen Packages

We are not responsible for delays caused by shipping carriers or customs.

If your package is lost or arrives damaged, please contact us as soon as possible so we can assist you.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about your order, you can contact us at:
contact@vonadecor.com